Welcome to the Safeload website (“Website”), Safeload being a division of PIMMS Famous Brands (Pty) Ltd (“PFB”). Please take a moment to read these online shopping terms and conditions including Safeload’s policies (collectively the “terms”) to understand how they apply to you the customer (“you”) and your use of Safeload’s Website and any Safeload products (“Products”) or services (“Services”) that you may order online.
These terms apply to all purchases made online from the Website. Please read these terms carefully and ensure you understand them. Use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms. Important clauses, which may limit Safeload’s responsibility or involve some risk for you, are highlighted. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms. You agree to pay special attention to these clauses.
If you have any questions regarding the Website, the terms, the Products or the Services please contact Veronique@pimms.co.za.
Product Images and Representation
We have made every effort to display the Products on the Website as accurately as possible, including:
- the images that represent a visual depiction of the Product
- features and descriptions that pertain to the Product;
The actual Product delivered may be subject to variations in appearance, as Product packaging may differ over time. It remains the responsibility of the customer to ensure that the Product he/she ordered is correct, and the Product description and/or model number will always overrule any related images when resolving a dispute about a Product.
As the actual colours you see will depend on your computer’s monitor Safeload cannot guarantee that your monitor’s display of any colour will be accurate.
Product Pricing, Availability and Delivery
The products displayed on the Website are subject to availability and may be delivered or couriered within the Republic of South Africa only, to destinations and areas serviced by courier companies. Delivery or courier charges are for the customers account. Available delivery areas are identified when the delivery address is given, and it remains the responsibility of the customer to ensure the delivery address, including the suburb and postal code, is correct.
All prices displayed on our Safeload Promotions are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by our offices or the customers which we supply to. Safeload reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on any Promotion or our Website without incurring any liability whatsoever.
Safeload cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, Safeload will endeavour to contact the customer based on the information provided, and offer either the option to collect or to cancel the order or to reduce the quantities, where applicable. If Safeload is unable to supply each and every item ordered or in the quantities ordered and cannot contact the customer, the customer nevertheless agrees to accept delivery.
The prices reflected on Promotions include Value-Added Tax. Promotions may be subject to certain conditions, including stock availability and limited-offer stipulations.
Inadvertent and Obvious Errors
We regret that no order can be accepted if Safeload identifies an inadvertent and obvious error in the prices of Products or Services or the description of any of Safeload’s Products or Services on our online platform. Safeload is entitled to cancel any orders that have been accepted or fulfilled as a result of an Inadvertent and Obvious Error. We appreciate that customers may use social media or the Website to research pricing before visiting our offices. However, please note that pricing on the Website does not constitute an offer by our offices or our retail customers.
Confirmation of Orders
Orders placed telephonically or by e-mail (011 708 4755 and email@example.com) constitute your offer to purchase subject to these terms. On receipt of your order we will send you an email confirming the products and delivery charges you have ordered together with an invoice containing our banking details. These communications confirm that we have received your order, but does not represent any acceptance of your offer to purchase products or services from us until such time as we receive proof of payment (“POP”). We are not legally obliged to provide the products and services to you during the offer process and before payment is received.
You can call Safeload on 011 708 4755 to track your Order.
If for any reason you would like to cancel an order, this may be done by contacting Safeload by e-mail on firstname.lastname@example.org. You will only be able to cancel orders up to 48 hours after payment has been made. A cancellation fee of 10% will be charged. Safeload reserves the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, Safeload reserves the right to cancel forthwith any sale in the event of your breach any of the terms.
You may return a Product, at your cost, to Safeload provided you have the original invoice/proof of purchase and have complied with the required terms and conditions below.
Defective or Damaged Goods
If your goods turn out to be defective within the first 1 month after you received them from us, Safeload will repair them, replace them or give you a refund. Products may be returned to our head office in Honeydew or Safeload can help you to arrange a third party courier. The courier service will be charged at the going rate for your area and Product specifications. Please note that it may not be possible to immediately determine whether goods have been damaged or what the cause of a failure or defect may be. This is important as it determines whether the goods may be repaired, replaced or refunded. Accordingly, Safeload reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.
Should an item be damaged or defective, please contact Safeload on email@example.com immediately to arrange for the earliest convenient collection date. Once returned to our Honeydew head office the Product will undergo an assessment following which a decision be made on the replacement of the item. Promotional free or bundled items that were part of a purchase must also be returned.
Delivery and Collection
A delivery or courier fee will be charged for each delivery order placed by you. Safeload delivers or couriers from Monday to Friday, 08h00 till 17h00 and does not deliver on a Saturday, Sunday and any South African public holiday. Items are delivered in 6 (six) to 10 (ten) working days if there are no unexpected delays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.
Safeload delivers through courier services to customers within certain specified delivery areas and at a surcharge. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on invoice alternatively you must collect from Safeload Offices. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.
On delivery of the order to the specified delivery address, you will receive Safeload’s delivery note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification and sign for same. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products and leave a notice at the delivery address to that effect. The courier company will attempt to contact you to make new arrangements for delivery. Safeload reserves the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the Products timeously is limited to delivery being effected at a later agreed time at no additional charge.
Please arrange that you or your authorised representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, Safeload will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. Safeload have outsourced all deliveries and accordingly, cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.
Safeload will indicate its acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will a contract between you and Safeload be completed. This is regardless of any communication from Safeload stating that your order or payment has been confirmed. Safeload will indicate its rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. Any products or services on the same order which have not been dispatched/delivered to you will not form part of that the contract between you and Safeload. Delivery dates are estimates only, and as we process your order we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.
Safeload Pick-up/ Collection
You may place an order telephonically or by e-mail and once payment has reflected or you can pay by credit or debit card then collect it from our offices in Laser Park, Honeydew. To collect from our offices, you need to have received a confirmation of order.
Products may only be picked up from Safeload upon presentation of a valid proof of identity and the e-mail confirmation, which can be printed. Please ensure that the person you have named to pick-up the order presents one of the following forms of identification:
- South African ID; or
- South African driver’s licence; or
Methods of Payment
Acceptable methods of payment are EFT and Credit/Debit Card. Should the customer pay for the Products via EFT, the order will only be processed once Safeload have received successful confirmation of payment.
Safeload will refund a purchase for the exact amount paid less the following:
- any delivery costs already incurred by Safeload;
- any handling fee
If defective as above.
Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT or eBucks.
A refund can take up to 7 business days to reflect in your account, and EFT refunds are subject to verification of your banking details. For more information, please refer to Safeload’s Return Policy.
RISK AND OWNERSHIP
Risk in the Products shall pass to you by acceptance of the Products by your authorised representative on delivery. Safeload will retain ownership in the Products until payment has been received in full.
All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Website are owned by Safeload alternatively Safeload is the lawful licensee thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Website and/or any Website information as well as the database is the sole property of Safeload.
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